uR
unetha R

1 reviews | Active since Jul 2015

21 Jul 2015, 14:37

BILLED AS AN OPEN LINE??

Good afternoon, I am writing on behalf of my hubby . Ref no: *** Ashwin Ramsundhar ***)<br> In March 2015 he changed from an open line to a top-up contract. This was recorded and noted with MTN. In April he was billed R700 and in May R1900.00. Today he went to Fourways MTN to resolve the matter as his line was suspended. They could not assist him in any regard. When he asked for statements, they could not provide him with same as well. He now does not have a cellphone that is operational. MTN you are losing your credibility with customers. We currently have 3 contracts with MTN but will not be taking any further contracts or upgrades with you.<br> PLEASE ASSIST HIM URGENTLY AS HIS JOB REQUIRES A CELLPHONE.<br> ASHWIN RAMSUNDHAR - ID:***087 - ***

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Replies (1)
MTN South Africa
MTN South Africa's reply27 Jul 2015, 16:27
Official
Hello UR55,

Thank you for your post,

Please accept my apologies for any inconvenience caused.

Please note that we have escalated the matter to the relevant department
REQ:***.

Regards
Bongi