KT
Kholiswa T
1 reviews | Active since Nov 2015
24 Oct 2017, 10:17
Billed an amount i didnt agree on
This is now the 3rd incident i have encountered with Mtn within 4 weeks, my debit order for my contract is R288 but to my surprise early hours of this morning there was a debit order of R4771 that went off my account. I need to know what is happening, why am i billing this amount? the debit order has now come back as unpaid because i had insufficient funds in my account, now i am sitting with backing charges of almost R150 because of Mtn. how am i now suppose to buy this months debit order? i am really disgusted by this treatment that i have received from Mtn. i need to cancel my contract because i cant deal with these ongoing issues.
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Replies (2)KT
Kholiswa T's updateReviewer Update
25 Oct 2017, 12:32It is now 24 hours and i have not received a call from anyone @ Mtn, this service is appalling! i am sure now that i need my contract to cancelled, i cannot be treated like this as a customer.
KT
Kholiswa T's update25 Oct 2017, 12:32
Reviewer Update
It is now 24 hours and i have not received a call from anyone @ Mtn, this service is appalling! i am sure now that i need my contract to cancelled, i cannot be treated like this as a customer.
KT
Kholiswa T's updateReviewer Update
27 Oct 2017, 10:26I did not purchase 100GB data, i called the call center to sort this out not sure if it was reversed, i also informed the person i spoke to that i have been charged by my bank for an unpaid debit order i need to be refunded
KT
Kholiswa T's update27 Oct 2017, 10:26
Reviewer Update
I did not purchase 100GB data, i called the call center to sort this out not sure if it was reversed, i also informed the person i spoke to that i have been charged by my bank for an unpaid debit order i need to be refunded