TB
Tarryn B
1 reviews | Active since Feb 2011
01 Jul 2015, 11:40
Billed AGAIN when my contract expired in May!
Seriously seriously seriously annoyed! My contract expired in May, and I was billed again this month for an amount of R371 which doesnt even make sense??? Someone needs to contact me from MTN asap and reverse this charge!
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Replies (1)
MTN South Africa's replyOfficial
06 Jul 2015, 15:26Hello tbishop,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
I have tried calling you on the number listed on your query with no luck. The matter has been escalated to the Billing team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
I have tried calling you on the number listed on your query with no luck. The matter has been escalated to the Billing team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
MTN South Africa's reply06 Jul 2015, 15:26
Official
Hello tbishop,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
I have tried calling you on the number listed on your query with no luck. The matter has been escalated to the Billing team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
I have tried calling you on the number listed on your query with no luck. The matter has been escalated to the Billing team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***