JW
Jarryd W
1 reviews | Active since Oct 2015
02 Oct 2015, 10:14
Billed after moving to prepaid
My 2 year contract agreement with MTN had expired at the beginning of September. I was told that the number would now have to be moved to Prepaid to ensure billing no longer takes place. I was also guaranteed that no additional cancellation fees would have to be paid as the contract 24 month period had finished. Today i received notice that R225 had been deducted from my bank account, even after moving to prepaid.<br> <br> What was this R225 deducted for?<br> <br> Im clearly not receiving airtime nor should i still be paying for a cellphone after the initial 24month contract agreement.<br> <br>
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
04 Oct 2015, 18:08Hello Sakkie1Jarryd,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note the number has been migrated to pre-paid and the amount credited is for the invoice that ran from the 13-08-2015 till the 06-09-2015.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note the number has been migrated to pre-paid and the amount credited is for the invoice that ran from the 13-08-2015 till the 06-09-2015.
Best regards
Mantoa
REQ:***
MTN South Africa's reply04 Oct 2015, 18:08
Official
Hello Sakkie1Jarryd,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note the number has been migrated to pre-paid and the amount credited is for the invoice that ran from the 13-08-2015 till the 06-09-2015.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note the number has been migrated to pre-paid and the amount credited is for the invoice that ran from the 13-08-2015 till the 06-09-2015.
Best regards
Mantoa
REQ:***
