RF
Rob F

1 reviews | Active since Aug 2014

02 Apr 2015, 13:39

BILLED AFTER I WAS PROMISED I WAS DONE!!!!

After complaining and ranting to try and get my contract finally cancelled, i was assured that it was cancelled. And true to form... you guys could not get it right.. as you don't get anything right... ever.. I want my money paid back to me asap!!! and this stupid contract is over!!!! <br> <br> Here conformation on hello peter _ Hello rob79,<br> <br> <br> Kindly note that we do not have any records prior to this requesting cancellation, therefore we will accept this as your cancellation request. Therefore, your contract will be cancelled on the 24 April 2015.<br> <br> Kindly note that the invoice to be generated on the 13 April 2015 of which you will be liable is for usage from the 13 March 2015 to 13 April 2015.<br> <br> We would like to assure you that we are actively working to improve our service levels.<br> <br> Regards<br> Veronica<br> REQ:***<br> <br> here on facebook :Good day Rob <br> <br> Apologies for delayed response - please note we have requested our cancellation team to migrate the line to pay as you go. <br> <br> nothing !!!!! i'm still billed today!!!!! 792 rand !!!! pay me back asap!!! i have contacted ICASA too

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Replies (1)
MTN South Africa
MTN South Africa's reply21 Apr 2015, 14:27
Official
Hello rob79,

Thank you for your post,

We apologise for the delayed response and for any inconvenience this may have caused.

According to our records the line was migrated to prepaid on 02-04-2015. The amount debited is for your March invoice. Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Thank you
Wenzile Masina
REQ:***