TM
Thokozani M
1 reviews | Active since Jan 2016
05 Jan 2016, 21:57
Billed after full payment
MTN send my account to normanattorneys cause they just thought I want a third mobile contract without my concern shame, I told them that I don't want it cause they are not consistent why after the first one they asked me to come and upgrade and now. If i did not pick it up they will be still deducting without my knowledge shame transactional or transformational, follow-up/after sales provide loyalty customers.<br>
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MTN South Africa's replyOfficial
07 Jan 2016, 11:07Hello Siphiwe21,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times. For further enquiries kindly contact Norman attorneys as the file still sits with them.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times. For further enquiries kindly contact Norman attorneys as the file still sits with them.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply07 Jan 2016, 11:07
Official
Hello Siphiwe21,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times. For further enquiries kindly contact Norman attorneys as the file still sits with them.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times. For further enquiries kindly contact Norman attorneys as the file still sits with them.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,