TT
Tasneem T
1 reviews | Active since Jun 2015
22 Jun 2015, 13:30
Billed 5 times more - Utterly disgusting service
I am utterly annoyed that my account has been billed/debited 5 times more than my normal amount, in previous months.<br> <br> Usually I get airtime/sms/data every month as per the contract I chose but the airtime has been non-existent for the past 3 months and all of a sudden in the beginning of May, I \reached my limit"which has never happened before. <br> I have an open line on my MyMTN Anytime 100 contract but my bill has never exceeded the monthly payment nor do I exceed extra costs yet today I was debited R2930.50 to be exact which is all my money in my account"
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
23 Jun 2015, 10:14Hello Tasneem19,
Thank you for taking time to raise your concerns with MTN.
We apologise for the inconvenience caused.
Please be advised that your query has been transferred to the relevant functional unit for resolution.
Warm regards
Tshepiso
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns with MTN.
We apologise for the inconvenience caused.
Please be advised that your query has been transferred to the relevant functional unit for resolution.
Warm regards
Tshepiso
MTN Service Provider
REQ:***
MTN South Africa's reply23 Jun 2015, 10:14
Official
Hello Tasneem19,
Thank you for taking time to raise your concerns with MTN.
We apologise for the inconvenience caused.
Please be advised that your query has been transferred to the relevant functional unit for resolution.
Warm regards
Tshepiso
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns with MTN.
We apologise for the inconvenience caused.
Please be advised that your query has been transferred to the relevant functional unit for resolution.
Warm regards
Tshepiso
MTN Service Provider
REQ:***
