sS
shakil S

1 reviews | Active since May 2016

09 May 2016, 09:04

Bill too high

<p>&nbsp;</p> <p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span style="font-size: 11pt; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-fareast-language: EN-US;"><font face="Calibri"><font color="#000000">Can you tell me why my MTN bill is so high.</font></font></span></p> <p>&nbsp;</p> <p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span style="font-size: 11pt; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-fareast-language: EN-US;"><font face="Calibri"><font color="#000000">I downgraded my contract to the 169.00 per month for 100 free anytime mins; 200 free sms anytime and 500 mb data anytime.</font></font></span></p> <p>&nbsp;</p> <p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span style="font-size: 11pt; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-fareast-language: EN-US;"><font face="Calibri"><font color="#000000">I did not go over this limit for April and my bill is R527-13</font></font></span></p> <p>&nbsp;</p> <p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span style="font-size: 11pt; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-fareast-language: EN-US;"><font face="Calibri"><font color="#000000">I did not sign up for CLI or insurance.</font></font></span></p> <p>&nbsp;</p> <p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span style="font-size: 11pt; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-fareast-language: EN-US;"><font face="Calibri"><font color="#000000">I am paying more now than my previous contract</font></font></span></p> <p>&nbsp;</p> <p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span style="font-size: 11pt; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-fareast-language: EN-US;"><font color="#000000"><font face="Calibri">So can someone please explain my bill and sort this out before the next debt order goes off.</font></font></span></p> <p>&nbsp;</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply16 May 2016, 10:39
Official
Thank you for your post. We sincerely apologize for any inconvenience you may have experienced with our service. Please assist us with the MTN account and contract information to assist you. Kind Regards, Alice van der Merwe Ref: REQ:***

Best regards,