CP
Cindy P
1 reviews | Active since Mar 2009
02 Jun 2015, 13:45
Bill Shock
Please assist with my husbands data account. An amount of R1700 was deducted from his account and we are not able to view the accounts sent to us via email.<br> This is the first high bill we received.<br> Please can you assist as we would like to query the billing for the data charges.<br> <br>
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MTN South Africa's replyOfficial
08 Jun 2015, 09:40Hello pricecin,
Thank you for your post on Hello Peter. Please accept our apology for the delays in responding.
Please note we have escalated the matter to our Billing department for further assistance. The reference number for this is REQ:***, they will be in contact with you as soon as the bill has been investigated.
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
Thank you for your post on Hello Peter. Please accept our apology for the delays in responding.
Please note we have escalated the matter to our Billing department for further assistance. The reference number for this is REQ:***, they will be in contact with you as soon as the bill has been investigated.
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
Best regards,
MTN South Africa's reply08 Jun 2015, 09:40
Official
Hello pricecin,
Thank you for your post on Hello Peter. Please accept our apology for the delays in responding.
Please note we have escalated the matter to our Billing department for further assistance. The reference number for this is REQ:***, they will be in contact with you as soon as the bill has been investigated.
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
Thank you for your post on Hello Peter. Please accept our apology for the delays in responding.
Please note we have escalated the matter to our Billing department for further assistance. The reference number for this is REQ:***, they will be in contact with you as soon as the bill has been investigated.
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
Best regards,