MF
Miles F

1 reviews | Active since Mar 2012

15 Mar 2017, 13:18

Bill randomly and ignore

<p>R2700 for a R774 product</p> <p> </p> <p>I transfered my fiber lie from one residence t another </p> <p> </p> <p>I prepaid R1673 to do this.</p> <p>I was than billed on both lines , one tripple</p> <p>A ********** </p> <p>A query Req: ********** and EPPIX ********** 39 was logged</p> <p> </p> <p>I was than debited the tripple amount not deducting the prepayment on a debit order i had cancelled </p> <p> </p> <p>I esculated to Mr Ishant Sukdeo who seems to happly ignore his customers once they have signed up</p> <p> </p> <p>All very sad as product is pretty good, they seem to however have outsourced this to huawei and only run the billing themselves </p> <p> </p> <p> </p>

0
Replies (2)
MTN South Africa
MTN South Africa's reply20 Mar 2017, 15:46
Official

Thank you for your post

We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.

Please note that a billing query for the invoice dated 2017-02-13 has been logged for investigation, reference number: ***.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***

MF
Miles F's update26 Jun 2017, 13:19
Reviewer Update

No resolution , just got handed over !

Seems MTN's phones and mail dont work that they cant be bother to engage thier client