mS
moipone S

1 reviews | Active since Aug 2015

21 Aug 2015, 11:31

bill payed up but still debiting account

On the 30-07-2015 I phned mtn tryin to find out what my bill is apparently d account was handed over to legal and I payed it up .I went to mtn to check hw is my bill d lady @the store said I mst phn 808 and ask to be transferred to legal I did dat but agent said he gonna send the email to legal to remove my name and cancel debit orders and I mst check the following week of which I did my name was removed but nw was my pay day debit order went through .when I phn the guy who was helping me said he can only see info before it was handed over he cant see recent updates and I mustn't phonr mtn I must phn legal the number he provided doesnt even work .mtn cant even tell when was my account upto date and the number is been recycled mtn cant tell when dd the new own start using tge the number pls I want my money mtn

0
Replies (1)
MTN South Africa
MTN South Africa's reply10 Sept 2015, 16:34
Official
Hello lavisto 2014,

Thank you for taking time to raise your concerns with MTN.

We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.

Please be advised that your query has been transferred to the legal supervisory team for resolution. They will investigate and revert to you with feedback and a way forward.

Warm regards,
Keitumetse
REQ:***