1 reviews | Active since May 2015
Bill Paid - Service still offline
My account/contract was suspended on the 18th of May 2015 pending outstanding payment. I made payment of my account on the 23rd of May 2015 via debit order. However, till this very moment my account has not been reactivated.<br> <br> I tried contacting the call centre, but the automated system says it has been closed. I have not gotten any response (let alone a meaningful one) from any of the MTN stores in the Western Cape.<br> <br> What in heaven's name am I supposed to do?? Who do I even contact to reactivate my service?? MTN was more than happy to take my money, but least of all to take my call!<br> <br> This network has been providing more than sufficient evidence over the last few months that it is technologically and professionally ***********.
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the line was reactivated on 25-05-2015. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the line was reactivated on 25-05-2015. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Thank you
Wenzile Masina
REQ:***
