AK
Abdullah K

1 reviews | Active since May 2015

24 May 2015, 16:55

Bill Paid - Service still offline

My account/contract was suspended on the 18th of May 2015 pending outstanding payment. I made payment of my account on the 23rd of May 2015 via debit order. However, till this very moment my account has not been reactivated.<br> <br> I tried contacting the call centre, but the automated system says it has been closed. I have not gotten any response (let alone a meaningful one) from any of the MTN stores in the Western Cape.<br> <br> What in heaven's name am I supposed to do?? Who do I even contact to reactivate my service?? MTN was more than happy to take my money, but least of all to take my call!<br> <br> This network has been providing more than sufficient evidence over the last few months that it is technologically and professionally ***********.

0
Replies (1)
MTN South Africa
MTN South Africa's reply29 May 2015, 11:54
Official
Hello abs.k8,

Thank you for your post,

We apologise for the delayed response and for any inconvenience this may have caused.

According to our records the line was reactivated on 25-05-2015. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Thank you
Wenzile Masina
REQ:***