1 reviews | Active since Mar 2012
Bill me for a mistake done by them
In January 2015 I went to MTN in East gate mall for my cellphone upgrade, i requested that i still be kept on top up and agreed that i will be paying R299 per month for my contract. A month later i noticed that i never run out of airtime, i though its because i buy a lot of airtime, i then chose to contact 808, the consultant i spoke to told me that my bill was already running at about R1200 and that my line was not set as top up as i had requested, i then asked him to correct that mistake and also made him aware that i wont be paying for a mistake made by MTN shop.<br> <br> End March MTN debited about R1300 from my account (my monthly subscription + the airtime), i reversed the transaction, last night they sent an sms saying they will debit R1581.97 (which i will also reverse) month end... For hours now i have been calling 808 with no success, thus this...<br> <br> I will only pay R299 pm as per agreement, not for mistakes done by your people.
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the MTN Eastgate store management team for urgent investigate. They will contact you directly with feedback and an action plan
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the MTN Eastgate store management team for urgent investigate. They will contact you directly with feedback and an action plan
Thank you.
Kagiso
REQ:***
