1 reviews | Active since Jul 2011
Bill Limit Cap Coax
<p>When I renewed my contract with MTN, They made me sign a bill limit to cap excessive billing problems that may arise.<br />to my surprise money in excess of my regular subscription were deducted. I tried all avenues to have my money returned without succes. spoke to MTN staff, then referred to Ombuds man. I did lodge a complaint with the ombudsman which was responded to on the 26th January 2016. To date still no response from MTN. I am taking my services somewhere else where I can be treated fairly and with respect. #AllMyFriendsAndFamilyLeaveMTN</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that you had roaming calls on your account.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that you had roaming calls on your account.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,