Bill increased by R1000 and no customer support!

Surprised with a sudden bill increase from R345 to R1365!

I had previously requested to be notified when my data contract ended and received zero response from any MTN channel 2 months ago.

I used an upgrade link from a MTN marketing email and discovered I could get more data for half the price. I followed through the online process and got zero follow up or processing of my upgrade request.

I received my statement on the 15th Nov (at 8pm) and immediately noticed an increase from R345 to R1365. I queried on the customer support email provided immediately and received a response on 16 Nov (at 4pm) requested I confirm my details before my request can be attended. After replying I received the worst response with absolutely zero new or helpful information at 4pm on Nov 17th.

"Kindly note that your contract is on a month to month basis. Therefore, your charged a standard subscription of My MTNChoice 30GB which is R1365.00pm.

Please note that all discounts forfeited when your contract ended.

Kindly note that 30 days’ notice needs to be given before termination date to completely cancel the contract and number alternatively you can migrate to pre-paid the day after the termination date. Cancellation before termination date could result in early termination fees being app****. This can be done by emailing *** or by calling 135 from an MTN sim or 083135 (from a landline or non-MTN sim) and select "Option 4" from the voice menu to be transferred to the cancellations department. They are available on Mondays to Fridays between 08h00 and 17h00. Kindly note that all Rand value, Minutes, SMS, and Data bundles should be used up so that you do not forfeit it.

We look forward to being of service to you."

I tried the retention email but it was invalid and the number provided had no option 4 as instructed. I then tried Option 1 and it refused to process my input of the contract cell number.

I am gatvol. I can't get hold of any person to assist and I absolutely to refuse to pay a cent towards this ********* practice. I requested 30 days before the end of the contract to no response but I have to fork out over a thousand rand for their 30 terminations? Bull****.