1 reviews | Active since Oct 2015
Bill Increased by 400 % with no explanation
I am an Autopage Cellular customer of MTN for a 3G stick. My bill is an average of less than R1000 per month - one month it was R1700 when I watched a lot of hour long Youtube programmes - something I have never done after that again. Last month my bill was R3600 which is absolutely impossible as I have not used more data than other months - and MTN cannot give me itemized billing so I can see where the charges is coming from. I am absolutely CERTAIN this is a mistake, but MTN is of no help at all. What next? Next time they can say my bill is R10 000 and I will not have any way of proving them wrong?<br> My problem is now I have to pay R3600 and I have no way to find the truth - and MTN is not willing to supply me with any details.
Thank you for bringing this matter to our attention.
Please accept our apologies for the inconvenience this may have caused.
As per our telephonic conversation, we have escalated this matter to Autopage for urgent assistance as we do not have access to their database.
We will update you as soon as we get feedback from Autopage.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our apologies for the inconvenience this may have caused.
As per our telephonic conversation, we have escalated this matter to Autopage for urgent assistance as we do not have access to their database.
We will update you as soon as we get feedback from Autopage.
Kind Regards
Itumeleng Rakoena
REQ:***