Bill fully paid, service suspended
<p>My MTN bill is completely up to date. I have an open contract and yet MTN have suspended all of my services rendering my cell phone completely useless. This is most definitely my last contract with MTN. I find their service and prices (especially in terms of data) completely rediculous. This, capped with their dubious dealings in Nigeria make MTN a company that I no longer wish to be associated with. I cannot get through to any support. MTN is everything that is wrong with the cell phone industry!</p>
Good afternoon Matthew
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
Kindly note that the line was suspended because it reached the credit limit. The line has been activated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Good afternoon Matthew
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
Kindly note that the line was suspended because it reached the credit limit. The line has been activated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your reply MTN.
My hoever is still disconnected. This is more than 24 hours after I ws told I have been reconnected.
This is most disconcerting.
One would thing that with the competitiveness of the mobile provider market MTN would make more of an effort,
This is most definitly my last MTN contract and I would discourage anyone from doing business with this very poor service provider.
A still disgruntled customer!
Thank you for your reply MTN.
My hoever is still disconnected. This is more than 24 hours after I ws told I have been reconnected.
This is most disconcerting.
One would thing that with the competitiveness of the mobile provider market MTN would make more of an effort,
This is most definitly my last MTN contract and I would discourage anyone from doing business with this very poor service provider.
A still disgruntled customer!
MTN clearly does not care. No reply. No assistance. HelloPeter is purely a PR front for them where they can pretend like they care and help their customers. I am beyond dissapointed and exteremely frustrated!
MTN clearly does not care. No reply. No assistance. HelloPeter is purely a PR front for them where they can pretend like they care and help their customers. I am beyond dissapointed and exteremely frustrated!