1 reviews | Active since Feb 2014
I was transferred from Nashua to MTN due to the closure of Nashua Mobile. To my surprise my standard contract fee is now almost double at MTN than at Nashua. Due to strange H/W fees and being billed twice for my 200 SMS bundle. I went into the MTN branch at Centurion Mall and spoke to Lindiwe she absolutely *********** and unhelpful and she knew as much of what was going on than I did. And I cant really see how someone that knows as much as the customer can work in a MTN branch. And she had no intention of being helpful or find out what is going on. Customer care line is useless you just hold on forever. Emailing them is useless as they don't respond. <br> <br> You cant just start charging someone double the amount on a contract if a company feels like it. I did not agree anywhere to these extra fees. My arrangement was with Nashua and not MTN. They should have given me the option to cancel my contract then. I am paying almost as much now, as a unlimited contract will cost me.<br> <br> If this cant be rectified my next step will be legal actions.<br> <br>
Best regards,
Best regards,
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