Biggest ****mers , misleading customers

You actually deserve half a star for the lack of service i just received . Tuesday morning the 8th of April i called in asking for a settlement amount on my contract, i was then transferred to retention and an amount of R10109.71 was confirmed as a settlement amount for my account , i then paid and quoted reference as instructed . I was asked to call after 3 days to ask for the contract to be cancelled Billing account number BA***. I called this afternoon and spoke to 8 agents who could not assist let alone refer me to a supervisor to help, one had the nerve to hang up on me after being transferred from pillar to post having to do security questions 8 time , back customer experience this. The last person i spoke to informed me that all manager are offsite in a meeting and no one can take my call, MTN doesnt have contingency when managers are in meetings? another lie again like how your agent communicated incorrect information to me. I will not be liable for the outstanding amount . On your calls you confidently say for " quality and control purposes , all calls are recorded " yet there's no trace on the system that i asked to get my account settled and the amount confirmed for me? i refuse to believe that and i demand that my contract be cancelled immediately.