Bigger deal then it should be

I lost some data yesterday. Around 700mb so I called in to ask what's what. Long story short we find an app used the data. An app I never use off WiFi. I make that clear and accept to hear a solution of some kind. But what I hear is that "the data was spent on your phone so there's nothing we can do"... ... ... Picture this: you wallet gets taken out for a few hours out and R700 is missing. The bank won't say: well we found you card spent the money so nothing we can do. You won't have the police say: we tracked the money and we see it came from your card so there's nothing we can do. . . I love mtn, been a member since I was in high school, 17/18 ago and the good of mtn will always be better then 1 or 2 bad. So this isn't a negitve Review, love mtn. Just a reminder to treat the customer with a little more like a friend instead of a 6 step program to my itemized billing.