BIG TIME ****MERS!!!

You guys are ****mers. Your consultant failed to adhere to the TCF Guidelines and told me that you would deliver despite me not having my ID ( only had a copy). When I was called to confirm delivery I asked if they see the note that I don’t have the original ID instead I have a copy, I was told that there’s no such note and so I opted to cancel since I couldn’t take delivery. I was double debited and it’s been a month since I’ve asked for my refund. I was last told when I called that my refund would reflect in my account on the 1st of August 2024. Today is the 6th and guess what? Still no communication or refund. Mondo and MTN South Africa are ****mers. This has been nothing but a traumatic experience for me and I will ensure that I will get justice. This is unacceptable!!!