DB
Dominic B

1 reviews | Active since Nov 2009

04 May 2017, 09:33

Big promises poor delivery

<p>February 2017 i took a dat & router contract with MTN. Having checked LTE coverage on MTN coverage map & also the sales lady checking coverage i was happy that i can join in the superfast LTE network. Received my device & i started setting everything up. After the weekend of absolutely no LTE i contacted MTN. This was a one sided ping pong match. Sales said there is LTE coverage. The map showed LTE coverage. MTN coverage said they are all wrong & that MTN or the engineers will not make that LTE. After a few screaming matches i finally got hold of coverage manager. Explained my situation & he came to my house & checked the coverage on the 06 March 2017. Then & there he assured me that he will get a booster installed. On the 14 March 2017 i phoned to follow up. I was told that he is busy importing a booster. I then after that contacted him a few times with no luck. In early April he said that he will try & get the booster installed before Easter. After that i have not spoken to him again as he does not answer my calls. I want the contract cancelled as it means nothing to me battling day in and out with signal nothing better than ***eons delivering mail. I have tried contacting cancellation department telephonically without any luck. I cannot stay on the line for 15min +.</p>

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Replies (2)
MTN South Africa
MTN South Africa's reply04 May 2017, 18:51
Official

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

We will engage with Coverage department dealing with these matters to investigate and resolve your problem accordingly.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

warm regards

mike

Complaints Management Team
Reference Number: ***3

DB
Dominic B's update30 May 2017, 12:57
Reviewer Update

And still nothing. Not a call or e-mail.