BIG PROMISES – NO DELIVERY

Dear MTN Approximately 4 months ago I received a phone call from MTN asking if they can assist me in upgrading my contract. I was very happy as I am working on sites all day and am unable to go into store to do the upgrade. MTN promised to deliver the phone on the Friday after 4 because they insist that I sign for the phone myself. This never happen. I received no calls from MTN to explain why the phone was never delivered and yet I am paying a higher premium every month.

This is unacceptable since till today I have not received a phone or phone call from any MTN representative after following up with you call centre 4 time already to make arrangements to have the phone delivered!

I WANT THIS MATTER RESOLVED ASAP!!!!!! You debit my account every month for a service that I am unable to use!!!!!