Big Promise and No Delivery (Part 3)

Despite two previous Hello Peter reviews MTN still not helping. After yet another call from an agent, promising an upgrade to an iPhone 7 plus new contract, still no delivery. This time I was called by Sean.

I called MTN Direct on ********** 667 as suggested by Alice in MTN's last email response to my review. Despite Nimita's best efforts at this number, (MTN Direct), she cannot find any mention of upgrades or associated information so no luck there. I then asked her to put me through to Cancelations so that I could cancel my contract and move to someone who may actually care about me as a client. Agnes from cancelations couldn't help either because she doesn't have any information in my profile so couldn't do a security check. She even asked for my passport number, not ID number, passport number! Just absurd.

So MTN can't cancel my contract because their system is incomplete but that very efficiently take money off my account every month.

I wish I had a business where my clients couldn't stop me from taking money off their account each month even though I haven't provided the service I promised.

As usual I request that someone please call me on my phone. No emails, no agents, just someone that can actually help.