Big Promise and No Delivery

After being hounded by MTN for weeks to upgrade a cell contract on my family account I finally relented. I was asked to call the agent at a given number but it was always busy. The agent finally called me, not the person who uses the number, and I agreed to the upgrade.

New phone, (iPhone 7), new package and it would be delivered within 14 days. Nothing has happened.

I went to the MTN shop in Randpark Ridge yesterday to ask for help but the ladies there said they weren't the same company so they cant help.

Not sure I want the renew anymore but am concerned that all my details are floating around and who knows, my new phone may have been delivered to someone else. How ridiculous that I have to chase the company so that I can have the privilege of giving them more money every month.

Takes service, (lol), to a whole new low level.