Big Business Taking Advantage of the consumer

Good day Ryan,

Thank you for your post.

Please accept our apologies for the lapse in service and the inconvenience caused to you as a result
 
Please note that we haven’t increased our subscription prices over the past few years despite the challenging economic environment and the substantial investment that have been made to the network. 

 

We are dedicated to offering our customer’s best quality network and service, but to continue to deliver on this, a review of subscription pricing had to be done.

According to our Subscriber agreement, MTN may amend charges from time to time and notify customers in advance. Kindly see below extract  
 
 Clause 12  :Charges
 You voluntarily confirm that the package option or price-plan has been explained to you and that you understand and voluntarily agree to it. You voluntarily agree to accept the charges included with each package option or price-plan (either with or without a mobile device). You must pay all the applicable charges due to us at the rates detailed on our website, your package option or price-plan terms. After any promotion ends charges will revert to the standard charges. By notifying you in advance, we may amend charges from time to time and if you do not accept them, you may end the contract by notifying us, subject to clause 15 (Termination payments).  

 

Thank you for your patronage and continued support.
 
Warm Regards,

Zanele Mazibuko

Complaints Management Team