BS
Beryl S

1 reviews | Active since Mar 2013

25 Jul 2017, 08:35

Big Bullies

<p>I have had an MTN contract for over a number of years now. The contract was due to expire in April 2017. I have been calling MTN throughout 2016 complaining that the airtime and data would disappear but no one seemed to be helping. I then decided I want to cancel the contract, i.e. not opt to renew it in April when it expired. Despite having easy access to all the other platforms on the call centre, the line for cancellations seems to always be busy. I have called a total of 8 times in the past 5 months but I either do not get through or am transferred from pillar to post. MTN continues to debit my account every month for airtime I am not even receiving. This is *******, it is bullying at the highest level and I am fed up of this behaviour. </p>

0
Replies (1)
BS
Beryl S's update25 Jul 2017, 13:37
Reviewer Update

Dear Alice

Thank you for your assistance. Please note that if MTN decides to load airtime again on this number, the airtime will once again disappear and I will refuse to pay. Given the fact that I did not acquire this number through an MTN contract (MTN only offered me an airtime contract on a preexisting number), I require this number to revert to prepaid.

Kind regards