Big booster deal without any boost

Item: MTN South Africa
Rating: 1

On 04/02/17 i went to mtn @ 8pm and they were closed, according to the Internet the trading hours for there store is 9am-9pm. This was and the beginning of my disappointing journey. I came back the following day 05/02/17 after lunch time spoke to a staff member queried about the phones and this BIG BOOSTER DEALS contracts they have. I then decided to go for the Samsung S6 Edge + (64GB) on the My MTNChoice+ S which comes with a booster package for 24 months where you will get 50GB & 10000 MTN to MTN Minutes. We completed the paper work and i also took out a Lenovo Miix310-10-2-in-1 Notebook they had to order both the phone and laptop as the ones left in store was reserved for a clients. On the 08/02/17 i received a call to say my phone is in store and i may collect but my laptop was still to come. My sister then went to collect the phone and brought it home to me, i opened the mtn bag and the first thing i notice is the box it came in doesn't look new or well presented anyway i overlook cause i don't want to seem like im difficult. I then put the phone on charge and sometime after i see a sticker on the phone at the back saying 32GB and i check the box its says that this is Samsung S6 Edge + (32GB). I felt abit frustrated and like it wasn't made a priority to ensure me (the client) gets what she exactly wanted. I packed everything back into the box and went to return it on 09/02/17. I got there explained that the contract i took out was a Samsung S6 Edge + (64GB) and i got a Samsung S6 Edge + (32GB). The staff member explained that they got it from another store as its the last one in ct, the other store said it was a 64gig. I then asked what does this mean and she said i need to cancel the contract and take out a other phone. I asked her if i kept the phone if the price could differ as its a smaller version she checked and said because its on the promotional package she can't get me a better price. I was put off but i accepted it and told her i am gane take the samsung with me home then decide what im gane do if i come back 10/02/17 then i will take a Z5 sony which more money and cancel the samsung contract. After comparing the 2 phones i decided i wanted the samsung as i really trust that brand. So i put my simcard in and i start using the phone and i love the handset my only worry is in the near future my phone is going to be full. At this point i check my airtime as the upgrade was activated on the 08/02/17 already and i see my pro-rata is there of the My MTNChoice+ S but there is no big booster or my 30GB once off. When the phone was collected it was said it'll probably just take a day for the 50GB to reflect by the 10/02/17 i contacted MTN to say i haven't received the 50GB and they said they will log a request. On the 13/02/2017 i contacted MTN again to say its still hasn'tcome through not even the once off 30GB. I was told they will follow up on usd then i suppose i gave them an ear full and they said they will give me the usd number (they didn't). Suddenly i got an sms to say i received my 30GB once off which made me abit happier but i still haven't received my booster of 50GB or MTN to MTN Minutes and its the 14/02/17 already. I am also still waiting on my Laptop to arrive I guess i should wait and see if I get disappointed with that as well. This is frustrating you pay a lot of money for a certain service and you expect them to deliver that service to you! MTN i have been with you for years now and you have made one of your loyal supporters very disappointed today.

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