Big Bad Wolf
<p>In August 2015 I cancelled my contract with MTN telephonically, in an MTN shop at Riverside Mall, Mbombela. I received a reference number from MTN as confirmation of the transaction. However, they kept on sending me statements and even though I emailed MTN's customer service, the situation was not resolved. Now I am handed over to collectors and are being harrassed by their phone calls. They won't listen to my explanation and do not accept the fact that I received a reference number from MTN. According to them, I should have received a letter from MTN to confirm that the contract has been cancelled. Not once was I advised by the customer service or any MTN employee in the MTN shop that I have to receive a confirmation letter.</p>
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MTN South Africa's replyOfficial
27 Jun 2016, 07:36Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the Legal division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
Best regards,
MTN South Africa's reply27 Jun 2016, 07:36
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the Legal division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
Best regards,