Beyond terrible service

<p>My phone was ****** on the 4th of April and i called the 173 line to blacklist the phone and the consultant asked me if I had my serial number with me and I confirmed that I had it, thereafter she told me that I should call in 2 to 24hrs as the blacklisting system was down/offline. Why did she waste my time to ask if I had the serial number or not? I asked why she does not take the serial number down and keep on performing the blacklisting process so that when I do call I can ask if it has been done or not. Does that mean the ***** now has got more access to my phone than me? I called again this morning at 06:22 and the system was still down. How does one stay in such pathetic conditions???????????????? I am so upset and disgusted and angry and most of all, I am helpless!!!!!!!!!!!!!!! </p>