Beyond ridiculous

I ordered a router, paid for it, got emails/ SMS that all was good and that DSV would deliver. I indeed received a call from DSV and delivery was scheduled for the 27-10-2023 between 9am and 2pm. Fast forward the delivery guy came at 15:45 ***) this is the number he called me from, I did not get his name. The finger prints could not be verified he said he would come back yesterday so we could contact MTN and do it manually, he did not pitch. I spent half the day trying to get help from both DSV and MTN but to no avail. This morning I called DSV again and I was told to contact MTN, which I did after being taken from one department to the next, I sspoke to Wandile who was not very keen to help told me to call DSV again and be put to the manual verification department, *** which is not going through, called the normal DSV line *** and I am told they need permission from MTN before they can do a manual delivery as I am not on the list of people listed for manual delivery. As a new customer I am so disappointed, When I ordered this router I told the lady assisting me that I need it for my daughter who is in Matric as she needs it for her final exams. May I please get assisted as a matter of urgency.