Beyond poor service at MTN

What a bad experience and poor service with MTN . Since August someone took IPhone on my name I've reported it in 26 August 2021 still now not resolved instead I got sms that I must pay R27000, 00 for a contract I never took. Or my I will be blacklisted. I call mtn daily and those consultants only saying they will escalate my call to ***** and no response received. My contract is R1000. 00 a month but since they've changed my package I don't receive and minutes from Mtn. I'

m beyond frustrated and angry.

So ***********

Vuyo ***