Beyond Poor Service

If I could give a zero I would.

I have phoned cancelations/retentions about 22 times trying to cancel my contact. 16 of these phone calls had no sound after about 10 minutes. 3 of the calls ended with the call center agent ending the call by merely hanging up the phone on me. 2 of the calls where the agent attempted to help me the system was offline. The last call where I was eventually helped after saying hello several times over a ten minute period and I could hear the other agents in the background and where it sounded like the agent was disconnecting a mic while talking to me. I was given a cancelation amount over the phone that I should pay instore, no confirmation email no reference number and a inability to send me the breakdown of what I will be paying for.

This 20 year customer will never make use of mtns services ever again.