ML
Miranda L
1 reviews | Active since Nov 2015
09 Dec 2015, 09:57
Beyond patience level
I unfortunately have to write once again as I am now beyond my patience level with the lack of help I have received from MTN in rectifying the obvious error in billing I have received. I have just checked my bank statement and R523.82 was deducted for November. From the last time I used this platform I was told they are investigating. I was told by the Liberty Midlands Branch they were investigating previously, I fail to see how they are continuously \investigating"but no resolution is reached and incorrect amounts of money are continuously being deducted from my account.I am now unfortunately going to have to do some of my own 'investigating' into actually finding someone who will help me get my money back as MTN clearly does not seem to want to help me even after 12 years of faithful service."""
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MTN South Africa's replyOfficial
15 Dec 2015, 11:48Hello MirandaLaw,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised the balance for R523.82 is for the October invoices.
Please take note that the usage limit has only been set up on cell *** on the 10-10-2015. The cell number has been charged extra for short message sent after you have used up the 200 SMS received on the 21st of every month. This charges is from September until October when the usage limit has been set up.
Please send to us the copy of the upgrade signed for the account to be on Top Up before we can credit the account for the extar SMS charges. The fax number ***.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised the balance for R523.82 is for the October invoices.
Please take note that the usage limit has only been set up on cell *** on the 10-10-2015. The cell number has been charged extra for short message sent after you have used up the 200 SMS received on the 21st of every month. This charges is from September until October when the usage limit has been set up.
Please send to us the copy of the upgrade signed for the account to be on Top Up before we can credit the account for the extar SMS charges. The fax number ***.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply15 Dec 2015, 11:48
Official
Hello MirandaLaw,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised the balance for R523.82 is for the October invoices.
Please take note that the usage limit has only been set up on cell *** on the 10-10-2015. The cell number has been charged extra for short message sent after you have used up the 200 SMS received on the 21st of every month. This charges is from September until October when the usage limit has been set up.
Please send to us the copy of the upgrade signed for the account to be on Top Up before we can credit the account for the extar SMS charges. The fax number ***.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised the balance for R523.82 is for the October invoices.
Please take note that the usage limit has only been set up on cell *** on the 10-10-2015. The cell number has been charged extra for short message sent after you have used up the 200 SMS received on the 21st of every month. This charges is from September until October when the usage limit has been set up.
Please send to us the copy of the upgrade signed for the account to be on Top Up before we can credit the account for the extar SMS charges. The fax number ***.
Kind Regards,
Alice van der Merwe
***
Best regards,