1 reviews | Active since Oct 2016
BEYOND PATHETIC THEY CUT MY SERVICES CANNOT GET HOLD OF THEM
<p>PAID MY AND MY HUSBAND'S ACCOUNT ON 29/09/2016. WE BOTH RECEIVED SMS'S YESTERDAY ADIVING OUR LINES WERE GOING TO BE SUSPENDED DUE TO NON-PAYMENT. THIS IS NOT THE FIRST TIME. I AM SO SICK OF THIS PATHETIC SERVICE. THE INCONVENIENCE IT HAS CAUSED IS TERRIBLE. WHEN I CALLED THE CALL CENTRE THIS MORNING I AM PUT ON HOLD, NO AGENTS TO ASSIST???? WHAT THE HELL IS GOING ON MTN???? I AM TIRED OF THIS PATHETIC SERVICE AND WILL DEFINITELY BE CANCELLING BOTH CONTRACTS. USELESS, BEYOND USELESS COMPANY!!!</p>
Good day Rehana Williams,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that your line has been reactivated. Our records show that your account is on cash payment basis and payment is due within 21 days after you have been invoiced. On your account, payments are due by the 12th of each month. The last payment received end of September was for the invoice dated 2016-08-20.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Good day Rehana Williams,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that your line has been reactivated. Our records show that your account is on cash payment basis and payment is due within 21 days after you have been invoiced. On your account, payments are due by the 12th of each month. The last payment received end of September was for the invoice dated 2016-08-20.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***