1 reviews | Active since Dec 2017
Beyond PATHETIC service
I have received my new SIM from MTN on the 30th of November and it is still not RICA'd so I am unable to use it! I tried calling Middelburg Mall MTN store numerous times a day, but nobody answers?? I have to continue to follow up on the activation of my SIM on a daily basis wasting my time and energy when they are supposed to be doing it themselves! Yet, when I walk into the store, the staff is "missing" or lazing back doing no work!
Dear Valued Client,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to Middleburg Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Dear Valued Client,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to Middleburg Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team