Beyond pathetic

I went to MTN Fairlands on 1 March 2024 because I had a problem with my Cell phone. As at today, 7 May 2024 I still have no phone and the only thing I get is excuses. I have spoken to Tuwani at Customer Services so many times already. My contact expires in November 2024 and they wanted to s**** the contract and start a new one now. I am not happy with that. All I wanted was a replacement phone until November 2024 but they will not agree to that. The query was referred to Kevin and now after 2 months he says it must be referred to another department. This issue has still not been resolved and I would like to have it resolved now.