BEYOND LIVID!!!!!!!!

<p>The first Complaint was sent on the 1st March 2017- today is the 29th March since then no response after realising that they have over charged me, its not a matter of its little money, it is my money and i am entitled to answers.</p> <p>Mar 1, 2017</p> <p>3 weeks ago</p> <p> </p> <p>IF i say i am angry with MTN that would be an understatement i am LIVID....... I fail to understand, if they doing everything in their power the end of every month to irratate the HELL OUT OF YOU or they have staff that is not trained therefore cannot assist you in queries. The way i am so angry i am going to buy myself out of this contract and port my number to another network. i am sure other service providers will be glad to have more customers. in december 2016, MTN decducted R200-00 more than what they were suppose to on my debit order, when i queiried it i was given a STUPID explanation that my data usage was set at R200-00 extra meaning i could use data i did not have and pay later, i told the consultant i do not want that it sould be cancelled she said she did and has set the limit at R1-00( ONE RAND). January 2017 the Same thing happened another R200-00 Extra was taken SHE said because i cHANGED while my account had already been billed, AND THE LIMIT NEEDS to be at R0-00( zERO NOT ONE RAND). then it was changed to R1-00( ONE RAND). FEBRUARY 2017 another R200-00 plus extra has been Dedducted. i am sick and tired off this DRAMA I WANT MY MONEY TO BE REVERSED BACK INTO MY ACCOUNT WITH EMMIDIATE EFFECT. By the way i have references for all these calls made to MTN and the names of the people who were apperently assisting. ONE PERSON TELLS YOU ONE THING THE OTHER TELLS YOU SOMETHING DIFFERENT WHICH IS WHICH?</p> <p>Mar 2, 2017</p> <p>3 weeks ago</p> <p> </p> <p>Official private business reply:</p> <p>Good Day,</p> <p>Thank you for bringing this matter to our attention.</p> <p>Please accept our sincere apologies for any inconvenience caused. Kindly note that we have processed credit of R196.59 for the amount you were billed extra on the invoice of the 13 February 2017. Credit should reflect on your MTN account within 48 working hours.</p> <p>Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.</p> <p>Kind Regards<br /> Itumeleng<br /> REQ: ********** </p> <p> </p> <p> </p> <p> </p> <p>vera-seleke-lepheana:</p> <p>Dear Itumeleng </p> <p> </p> <p> I have been billed 3 Times incorrectly, the first time for my DEcember 2016 Statement i was told Where they think an issue was, then it was rectified so I DID not expect to expirience the same thing for the month of January 2017 and Then Yet again for the Month of February 2017. Why is January 2017 not being addressed????? </p> <p> </p> <p> </p> <p>vera-seleke-lepheana:</p> <p>Dear Itumeleng </p> <p>I am still waiting for a reply.</p> <p>Thank you.</p> <p>vera-seleke-lepheana:</p> <p>Still no Reply</p> <p>vera-seleke-lepheana:</p> <p>It is now a week later since i submitted the query, there is still no reply and no Refund and per Response, MTN never Ceases to DISSAPOINT, i Wonder How Long Does one have to wait to be responded to.</p> <p>Worst service PROVIDER that i have ever come across.</p> <p>vera-seleke-lepheana:</p> <p>Is MTN BANKRUPT?????? How does one explain the reason behind our Queries not being responded to?????</p>