BEYOND FRUSTRATED!!! I WANT MY MONEY BACK!!!

I have been waiting for over a month for feedback on the money owed to me by MTN.<br> <br> Upon upgrading my contract, MTN's system did not put a limit on my usage and so the bill kept on climbing. After MTN took R 1999.00 off my account for a contract I signed for R 669.00 per month I went into the store, logged the complaint, it was escalated, then NOTHING HAPPENED!<br> <br> I went into the store again and saw the manager, she gave me a reference number and told me I am due to be credited with R 2,600.00 and this has been escalated, I STILL have not had a call as to when the money will be paid back to me, I call the call center and my account is STILL pending!!!!???<br> <br> I am beyond frustrated with your service, this is utterly ridiculous and totally *******! I agreed to a contract of R 669.00 per month, I agreed to a debit order for this amount and MTN took money off my account as they saw fit! This is ******* and I want my money back now!!!!<br> <br> The FINAL reference number i was given by the manager at MTN Century City was ***<br> <br> PLEASE CAN SOMEONE SORT THIS OUT!!!!