DT
Derrick T
1 reviews | Active since May 2014
27 Jan 2016, 12:25
BEYOND FRUSTRATED
Sent an insurance claim to MTN on the 5th of January 2016. received a reply saying 5 day response time. its now over three weeks, no response. Tried calling insurance call centre, no response - put on hold for +30 mins. Went to Branch - they cannot help. Logged a complaint with customer services - no response. posted on Facebook 5 days ago...received a response but as yet no resolution. I am at a loss for words as to how bad this service is...I don't know what to do. IS MTN FALLING APART?
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
28 Jan 2016, 10:35Hello Derrick Tabbert,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the system shows that your insurance claim is pending and collection has been arranged with Smartphone Plus, Claim number 461271.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the system shows that your insurance claim is pending and collection has been arranged with Smartphone Plus, Claim number 461271.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply28 Jan 2016, 10:35
Official
Hello Derrick Tabbert,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the system shows that your insurance claim is pending and collection has been arranged with Smartphone Plus, Claim number 461271.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the system shows that your insurance claim is pending and collection has been arranged with Smartphone Plus, Claim number 461271.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,