JJ
Jeanine J
1 reviews | Active since Mar 2015
08 Jun 2015, 11:02
BEYOND FED - GATVOL!!
I'm going to drive to the nearest MTN store and shove their phone up the first person's ass that asks me if they can help me, because they can't / are unable to / just plain useless.<br> <br> I'm not even going to go through the WHOLE story again. The point is my service got suspended even though I downgraded and have been paying for an old contract for the past 5 months, I am in credit and have received 2 contradicting sms notifications about the \amount"outstanding. <br> <br> Does ANYONE who works there actually know what is going on? I have brought this problem under your attention numerous times"
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MTN South Africa's replyOfficial
17 Jul 2015, 20:50Hello van Jaarsveld,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the package has been migrated to the MTNChoice 200 and the credits for the difference in subscription has been processed and do reflect on your account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the package has been migrated to the MTNChoice 200 and the credits for the difference in subscription has been processed and do reflect on your account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply17 Jul 2015, 20:50
Official
Hello van Jaarsveld,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the package has been migrated to the MTNChoice 200 and the credits for the difference in subscription has been processed and do reflect on your account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the package has been migrated to the MTNChoice 200 and the credits for the difference in subscription has been processed and do reflect on your account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,