beyond etreme poor service @ MTN - day light *******

<p>I loaded R60 worth of airtime on the 14th of April (Good friday) between 8:34-8:39 am, mind you i did have airtime of about R2.70 odd cents before loading the R60. i went on to make two call before 9:15 the same morning to a vodacom and telkom number. The call made to the vodacom number lasted no longer than 15 minitues and the vodacom call lasted no longer than 8. after both these calls i was left with the balance of R10.61 airtime. i phone the "customer service" department. (i have it in inverted commas because they dont service customers there at all) spoke to someone who gave me a ref ********** 71 and req ********** number and said i should phone after 24-72 hrs, she will sent the details to the investigating team. i phone back on tuesday which was now the 18th, i was told to hold while they check and after 20 odd minites i was transfered to someone else whom need me to repeat my issue and said they were just pick up a call that was directed by their system to them. after telling the story again i was told to wait and that is where i go cut. i phoned back couple of days later and it was now a from day 21st and was told i need to be giving other req number because they can not conduct investigations before the end of the billing ciycle which had been finished the previous day. i phone on monday now the 24th with their new req number and spoke to the same late i spoke to in friday and she said they couldn't conduct an investigation because of they were not sure on what date the airtime was loaded and proceeded to give me a new req number. it is almost two weeks and i'm still assisted and i'm still been given the running around from MTN. This is my number ********** 500 and since i had this contract with MTN i have had complains regarding their service and data + airtime. on the data issue they even said they can not do a detialed bill to pick up where exactly my data was going because there were no subcriptions on my line, which hightlighted to me that they are running a mockering of their customers these people. how can you charge a person without being able to say what is it they were charged for.</p>