CVdM
Caren Van der Merwe

1 reviews | Active since Jul 2020

16 Aug 2020, 21:19

Beyond annoid.

I have sent a numerous amount of emails requesting MTN to refund monies to me. I was answered in the beginning but my emails following up to promises were just being ignored. I have now had it. I am now going to mention Ref numbers just to some of my queries. If I have to mention every single email it would take me a very long time. *** was dealt by Nonkululeko Malambo *** was to Nancy Sekono *** was referred to Ayanda Seyama who informed me that on the 20 April my money would be paid in 14 to 21 working days which never happened *** was a letter from myself to Rhulani Makhosani. This was ignored. *** was sent to Mapitso Skhosana. Still no help *** sent to Gertrude Mothiba and no help *** was to customer care and no response. These are just some emails I have made so many phone calls and been told that contract department can't help only prepaid department. Prepaid department said only contract department can help. Which meant no one knew what was going on. Then I was eskelated for about the 5th time and was told I would be contacted by that department which never happened. I am so so worked up about this. They just do not care. WONDER WHEN THEY DO DECIDE TO ASSIST ME WITHOUT DUCKING AND DIVING IF THEY WILL OFFER ME A GIFT FOR THE AMOUNTS OF calls go Jhb office etc and all the freaking hassles they have caused. A nice cell phone would be nice!!

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