1 reviews | Active since Dec 2016
Beyond angry- MTN has no clue
<p>I'm so angry! I waited a month for a cellphone that was in stock because of an *********** sales person. He never bothered to fix the situation and simply hid away from his stupid mistakes. I've phoned MTN over 20 times, managed to get my cellphone by phoning everyday and sorting out all the admin they simply have no education to do. Even had to call RTT myself to organize delivery. BUT drummmmmmroll!!! I asked for an additional 3GB added onto my contract and of course it isn't there, nor do I have a self purchase limit. Please see a list below of my sales person mistakes- placed me under a 3 year contract when I asked for 2, phoned to correct him and he didn't, he finally fixed it and my 3gb data I originally asked for fell away, then he couldn't fill in a delivery form, I waited over a month for my phone, he refused to phone me back nor the supposed amazing supervisor, I was told shame he is new, don't complain about him. Now my 30GB I received, of course it fell away during the 4 weeks for an invisible phone I didn't have and yes of course I paid for a month not having a phone and now the 3GB still doesn't exist, I have zero data and cannot buy more. I want an apology from my sales person, I want my 3GB as originally asked for at a rate of R79 as promised, I want my 30GB back and one month free for the phone!!! I'm beyond f&$@ed off! I'm thinking of moving to cell C, they offer a buy out. I think it's time to #firemysalesperson #moveon #anothercustomergone #ivealwaysbeensoloyal I suggest you try sort it out, I'm saying please one last time? I regret renewing my contract after 6 years!!!</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
