Beyond a joke!!! Still NO response to phone claim

This is the second time I have had to put this on helloPeter - am having NO JOY with MTN. On the 17th March my claim went in with regards to my phone. After NO response I had to revert to HelloPeter and actually got a response via HelloPeter (Still no-one bothered to contact me directly). They collected my phone eventually on the 2nd April - to date I have had NO joy in trying to get answers. EVERYTIME I phone the call centre and put in all the prompts to get to a consultant I GET CUT OFF!!! I eventually phoned the 808 number, speak to Imbali, Nomonde whoever I can and they transfer me to the claims department but I get cut off before I speak to anyone!! PLEASE CAN SOMEONE GIVE ME A CALL - I AM TIRED OF THE BAD SERVICE!