KM
Khetha M

1 reviews | Active since Sept 2016

27 Dec 2016, 11:27

Beware of the con artist "MTN"

<p>MTN claims to be selling uncapped internet at R40 daily Data bundles and I bought the so called package and hardly 3 minutes using it, I get a sms saying "Ye'llo. You've reached 150MB of your internet fair usage on your MTN 1 Day bundle. You can still use the internet your max speeed will be limited up to 128Kbps." Now I'm confused cause now my speed is capped and non of this is indicated anywhere when buying this bundle only after you've bought it you're made aware. This is pure ******* Mr MTN, 150MB is a fair internet usage for who as we all use internet for different reasons? If I wanted 150MB I would have selected it.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply29 Dec 2016, 16:33
Official

Good Day Khetha,

Thank you for your post.

Please accept our apologies for the inconvenience experienced.

Kindly be advised that the '1 day uncapped' service lasts for 24 hours once activated. A fair usage policy of 150MB will however apply, after 150MB is reached the data throughput will be throttled to 128kbps for the remainder of the 24hrs. Please visit the below link to view the terms and conditions.

https://www.mtn.co.za/pages/website_legal.aspx?termsid=384

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards,

Zukiswa

REQ:***