Beware of MTN when signing up with them!

I renewed my annual contract end of May w with MTN. I've done this for many years. I signed all documents including the debit order. Someone within the organisation copied them and a person unknown to me was signed up for a 2nd mobile phone using my details. MTN then *****ulently debited my bank account in June for much more than I had signed for. Luckily it was returned as I didn't have sufficient funds, This occurred again in July for an even larger amount. Tj Then again in August each time amounts were reversed. After the first incident I contacted MTN ***** for advice and help. My mobile was by then suspended due to amount owing. I rectified payments and went to my bank for action and advice. The bank manager said she would cancel MTN debit order as the best way to eliminate the ******** activity and advisee MTN I will pay my monthly account myself as '"Çash" . SUnce then no ***** has taken place on my bank account. However, MTN still suspend my number saying matter is Open. It is not! I received an email from them saying 'Matter is resolved" But my number is suspended now every month since! The shop assistants at Nicolway, MTN are unhelpful and cannot give any relevant information or valid help. I am the victim here and when asking for MTN to help resolve this problem they are unable to. I am an elderly senior citizen and try my best to understand today's technical methodology and call 135 myself only to find similar resistance' from the ***** person. I insisted I am reconnected immediately and am told there are many ticket still open stating - unresolved. Where are you coming from MTN? After this experience - I will be leaving MTN as soon as I am able. ********s operate within your company and I want nothing more to do with you! As a loyal customer, I am shown nothing but indifference. Goodbye!