BEWARE OF MTN (REWARDS AGREEMENTS) - Please read the review carefully.

BEWARE OF MTN (REWARDS AGREEMENTS) - Please read the review carefully.

In Jan 2023 a MTN representative called me via direct marketing and provided me a special Jan 2023 MTN deal. The representative Shinah Naidoo was clear that she was phoning from MTN and she provided personal information privy to MTN. As per the Rewards Agreement provided by MTN, it was agreed that as a special MTN customer I will receive a MTN deal in which I will receive a laptop and all my MTN agreements currently in place will amount to an discounted price X for 36 months. PLEASE NOTE THAT THIS DEAL WAS CONFIRMED OVER 8 TIMES BY THE REPRESENTATIVE AS WELL AS THE MANAGER (Maranda). A RECORING OF THE AGREEMENT WAS PROVIDED TO MTN CONFIRMING THE AGREEMENT PROVIDED.

Following this agreement, MTN continuously deducts monies from my bank account almost double the agreed amount. I have raised this with MTN on SEVERAL emails over the past 2 months (********, ***, ***).

TO DATE, I HAVE NOT RECEIVED ANY RESPONSE TO MY NUMEROUS EMAILS. NOT AN ACKNOWLEDGMENT, NOT A PHONE CALL, NOTHING. (THE SERVICE OF MTN IS SERIOUSLY LACKING AND NOT UP TO STANDARD.)

Conveniently for MTN they keep on deducting more than double the agreed amount from my bank account every month. Please consider this review before you also fall victim to something similar.