1 reviews | Active since Jul 2011
Beware of MTN Fibre to Home!
<p>After over a year of complaining that the MTN Fibre speed is not as advertised not what I have been paying for they decided to visit my home and check. MTN confirmed that that the speed is substantially slower and promised to install is new rooter. 6 weeks has now passed and still they have not installed. The after sales service of MTN and their vendor Huawei has absolutely NO after sales service even after they admitted they are at fault??</p>
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevant department for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevant department for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***