GB
Gerhard B
1 reviews | Active since Oct 2013
09 Feb 2015, 17:55
Beware of employees not giving receipts.
I paid my bill during January. Normally 1500 ZMK at a time. At the time, the only one network printer was out of order, thus a receipt could not be printed. Today I opened my mail and received a bill for 2 months. <br> <br> Please never accept their word and assist on a written receipt if the printer is off. I now have no other choice to do a double payment just because I trusted the guy. Legally I have to proof that I paid, now I sit it this mess and one of MTN's employees spent my money!
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MTN South Africa's replyOfficial
23 Feb 2015, 14:20Hello gerhard@zam,
We are truly sorry for the inconvenience caused. It is not our intention to have dissatisfied you in any way.
We have now escalated the matter directly to the Regional Manager, Store Management and the Store Supervisor to investigate the matter. We've requested them to approach the consultants regarding the matter and to possibly look at the store security surveillance if the store does have.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused. It is not our intention to have dissatisfied you in any way.
We have now escalated the matter directly to the Regional Manager, Store Management and the Store Supervisor to investigate the matter. We've requested them to approach the consultants regarding the matter and to possibly look at the store security surveillance if the store does have.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply23 Feb 2015, 14:20
Official
Hello gerhard@zam,
We are truly sorry for the inconvenience caused. It is not our intention to have dissatisfied you in any way.
We have now escalated the matter directly to the Regional Manager, Store Management and the Store Supervisor to investigate the matter. We've requested them to approach the consultants regarding the matter and to possibly look at the store security surveillance if the store does have.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused. It is not our intention to have dissatisfied you in any way.
We have now escalated the matter directly to the Regional Manager, Store Management and the Store Supervisor to investigate the matter. We've requested them to approach the consultants regarding the matter and to possibly look at the store security surveillance if the store does have.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***